Guest request operations
Structured intake for guest requests across your service catalog, in the guest's language.
For hotel owners, general managers, and operations leaders
The guest-service operating system for five-star hotels.
Deemora Concierge unifies guest requests, team routing, and follow-through — as a platform your teams run, or with real concierge personnel that Deemora manages for you.
Public pricing previews are planning guidance, not binding quotes.
Built on hotel ownership and operational discipline
Your communication accounts
WhatsApp, SMS, and email stay under your hotel's own accounts and identity. Deemora integrates them.
Your payment gateway
Payments run on the hotel's own gateway and merchant account. Deemora is never the merchant of record.
Real concierge staffing
An optional managed service delivered by real concierge professionals — not software seats.
A configurable operating model
Pricing and scope follow your hotel's size, services, staffing, and coverage requirements.
The platform
One system for guest requests, from first tap to closed loop.
Deemora Concierge is a hotel operating and guest-service platform. Guests reach your services digitally; your teams see, route, and resolve every request with full accountability.
Team routing and accountability
Requests reach the right team with clear ownership, timing, and escalation paths.
Service coordination
Quotes, approvals, and provider coordination handled in one traceable flow.
Operational visibility
Management sees response performance and service consistency across every department.
Ways to run Deemora
Start with the platform. Add managed services when you need them.
Every hotel operates differently. Deemora Concierge supports four operating models — from software-only to a tailored arrangement for complex properties.
Software only
Your teams run the platform end to end. Full ownership, full visibility.
Deemora-managed concierge
The platform plus real concierge personnel, managed operationally by Deemora.
Integrated guest services
Concierge operations plus selected managed services such as valet readiness and channel integrations.
Tailored hotel solution
A commercial and operational arrangement shaped around larger, multi-property, or complex hotels.
Packages
Four packages. One transparent model.
A high-level view of how hotels typically engage Deemora. Final scope and pricing follow your hotel's size, coverage, and operating requirements.
Deemora Concierge Platform
The software platform only.
- Guest request operations and team routing
- Operational visibility for management
- Run entirely by your hotel's teams
Featured
Deemora-Managed Concierge Service
The platform plus real concierge personnel managed operationally by Deemora.
- Everything in the platform
- Concierge professionals staffed to your coverage needs
- Staffing recommendations based on your hotel's demand
Integrated Guest Services
Platform, concierge operations, and selected managed services such as valet and integrations.
- Everything in the managed concierge service
- Valet operations readiness
- Hotel-owned channel and payment integrations
Tailored Hotel Solution
A tailored commercial and operational arrangement for larger, multi-property, or complex hotels.
- Scope shaped with your operations leadership
- Multi-property and complex-portfolio structures
- Begins with a hotel assessment
Package previews are planning guidance. Estimates are indicative, VAT-exclusive, and subject to a hotel assessment — not a binding quotation.
Hotel-owned integrations
Your accounts. Your brand. We integrate them.
Deemora connects the communication and payment systems your hotel already owns. Ownership, branding, and third-party usage charges remain with the hotel — Deemora provides integration and operational support.
The hotel owns its WhatsApp Business account and number.
Deemora integrates it, configures templates, and supports delivery.
SMS
The hotel owns its SMS provider account and sender identity.
Deemora integrates sending and delivery status into guest flows.
The hotel owns its domain and sending identity.
Deemora assists with setup, configuration, and templates.
Payment gateway
The hotel owns its gateway, merchant account, and settlement.
Deemora provides technical integration, testing, and support.
Third-party usage charges are paid directly by the hotel to its selected providers and are not part of Deemora pricing.
Managed concierge & valet
Real people, professionally managed.
Concierge and valet services are delivered by real, trained hospitality professionals — never software seats and never automated agents. Deemora recruits, schedules, and operationally manages the team; your hotel defines the standard of service.
- Coverage planned around your hotel's hours, volume, and languages
- Staffing recommendations you can review before anything is agreed
- Valet estimates remain preliminary until an on-site assessment
Packages
See how pricing takes shape for your hotel.
Pricing depends on hotel size, service scope, staffing, coverage, and operating requirements. Explore the structure now — a guided estimator is on the way.